FAQs

Q) How do I order a cake from Chef Yamashita's website ?

A) There are two ways of buying from the website:-

1) You can either choose from a selection of designs and sizes in our online shop and then add your message and choose your colour scheme. You then finalise your order through 2CheckOut, our payment provider. The cakes available from the online shop are either for collection from our shop or can be delivered to SG postcodes (delivery charge is applicable).

2) If you would like to a different sized cake or wish to customise one of our designs in the galleries simply click on the request quotation button and complete the form. We will then send you a quote via email. 

If you would like something that is not in the wedding / celebration galleries please use our wedding / celebration quotation forms.There is an option to upload an image so if you have a picture or sketch please use this facility.

Alternatively if you prefer, you can order over the phone or in one of our shops.

 

Q) Can I customise the cakes in the galleries or have something different to the cakes on the website ?

A) Yes of course. All of our cakes are made to order and it is almost certain that no two cakes are the same as the message, colour scheme and decoration are unique to you. If you have a picture or sketch of the cake you would like please e-mail it to us at order@chefyamashita.com.

 

Q) How long do I need to order in advance ?

A) This will depend on the type of cake you require. Both our shops have a selection of cakes that can be decorated with a message and ribbon and items from the shop in 30 minutes. If you can call in to the shop or telephone us we can usually offer a cake in 2 to 3 days and sometimes even quicker (depending on workloads).

 

Q) What size cake do I need ?

A) We always try and quote for the right size cake to feed the number of people attending your function or party. However some cakes, especially the novelty shaped cakes are only available in one size due to the shape and style of the design. Wherever we mention portions we are basing this on a slice size approximately 6cm by 3.5cm by 1.5cm.

 

DELIVERY & STORAGE

Q) Do you deliver ?

A) Yes we can deliver to most locations. However to ensure that your cake arrives safely they are delivered by one of our drivers not a courier. Therefore there are certain times when we are unable to deliver due to demand. Please note that deliveries are subject to an additional charge depending on location.

The online shop cakes can be delivered to any SG postcode or can be collected from our shop.